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Can't log into IOS app

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‎04-19-2017 12:12

‎04-19-2017 12:12

Hi,

i can't log into the IOS app, it just shows the 'loading' icon and never changes. I tried clicking, forgot password and got an error report.

 

I can, however, log into my account on my laptop.

 

any help would be much appreciated!!

thanks,

 

emma

 

 

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2 REPLIES 2

‎04-19-2017 16:33

‎04-19-2017 16:33

I'm having the same issue! Any help would be greatly appreciated! 

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‎04-20-2017 00:03

In response to cowannm

‎04-20-2017 00:03

Did some more searching and google and my issue seems to be because I had my phone set to 'manual' time not automatic. Changed it to automatically set and Fitbit was fine! Maybe give that a try

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