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Can't login to fitbit app on iOS 13

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‎10-29-2019 07:13

‎10-29-2019 07:13

Got a new iphone 8 a week ago and haven't been able to login to my fitbit account or do anything with the fitbit app on the new phone. Just updated to iOS 13.2 and the latest fitbit app but still can't login, can't reset my password, can't start a new profile. I just see the "oops something wen't wrong" popup message. I have a fitbit ionic. I reset it to factory just now but that didn't help with anything. When I try to set it up as a new device it doesn't show up in the app. Help!

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2 REPLIES 2

‎10-30-2019 12:20

‎10-30-2019 12:20

Hi @zenpuddlejumper, welcome to the Community Forums!

 

Thanks for bringing this to my attention, I totally understand how frustrating this matter can be for you. I appreciate all the information and details that were shared in your post, if you haven't already done so, please try the following troubleshooting steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Let me know if you have any additional questions  

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‎10-30-2019 12:38

In response to RicardoFitbit

‎10-30-2019 12:38

It just started working today without me doing anything different. I just tried to login one more time and it worked.

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