Can't login to my account

[DunnDeal]

Apple 11 pro max wont connect to the app. Is anyone having any problems connecting?

Moderator Edit: Clarified subject

[Rich_Laue]

Àre you saying the Fitbit app doesn't work on your phone? Or is it the Fitbit app can not talk to the charge 4?

Or are you trying to setup the tracker @DunnDeal ? If so, at what step does the process fail at? Any error messages?

TY

[DunnDeal]

Both.
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[DunnDeal]

The iPhone says oops something went wrong. The iPhone will not even pick up the blue on Bluetooth the tracker. I have an appointment with an Apple advisor tomorrow morning at 9 AM. Is anybody else having this problem?

[Rich_Laue]

I'm not sure what is ment by not pick up the "Blu"

There is nothing a user is able to do in the phones bluetooth during the setup of the tracker to their Fitbit account.

The setup process must be done through the Fitbit app.

[DunnDeal]

I can download the app but after I put my email address and password in it says  oops something went wrong. I have downloaded and deleted the app five times. I have no issues on my iPad that I own. Would love to have some suggestions.

[AlejandraFitbit]

It's great to welcome you, @DunnDeal and @Rich_Laue, thanks for the input.

I appreciate the information provided and just wanted to let you know that I have moved your post from the Charge 4 board to the iOS App board, since it sounds more like an app issue.

Also, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else.