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Can’t open Fitbit App on IPad Air without it crashing

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‎11-14-2017 00:32

‎11-14-2017 00:32

Every time I try to open the Fitbit App on my iPad Air, it crashes. I have the latest version of the App and most recent IOS update. I have rebooted the iPad and it still won’t open....initially it loads, I see the Fitbit logo, the screen goes black, and back to the iPad Home screen. Can you help?

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‎11-14-2017 04:42

‎11-14-2017 04:42

@IPR

Check what there  saying on here, sounds similar to your problem

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/m-p/2142070#M65249

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎11-14-2017 07:36

In response to ACG

‎11-14-2017 07:36

I’m having the same problem with the app on my iPod.  It is not the same problem as referenced in the thread by ACG. When the app does open I am logged in fine, but often it takes multiple tries to open the app. It will start with a white screen with the green “Fitbit” showing! Hang at this stage for a while and then crash. I tried reinstalling the app, but the problem persists. Restarting the iPod doesn’t help. 

 

This is problem was in the past only an occasional problem, but now it occurs regularly. I am not sure to what extent this relates to the latest or any other update, just seems to be a problem which has gradually increased over time. 

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