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Can't pair my flex to IPhone 6s

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‎01-24-2016 14:07

‎01-24-2016 14:07

Hi!
I would need some help with my fitbit flex which I bought yesterday. Everything seems to be okay with it but it doesn't pair with my IPhone.. I have tried to log out from the app and remove it and also switch off my phone but it doesn't help. Other devices can find it but not my iPhone so i think that the problem is in it.. Can somebody help me with this?
Thank you!
Best Answer
0 Votes
3 REPLIES 3

‎01-24-2016 17:22

‎01-24-2016 17:22

Hi @laurad1,

I'd recommend restarting your tracker, click here for instructions.

Next, I would recommend opening your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

 

Lastly, I'd recommend using the replacement setup process to pair your tracker to your already-existing account. Click here for instructions.

Let me know if this helps you out!

Derrick | Retired Moderator, Fitbit
Best Answer

‎01-25-2016 06:03

‎01-25-2016 06:03

Hi Derrick!
I've tried them all but I'm still having the same problem...
Thank you for your help!
What should I do next?
Best Answer
0 Votes

‎01-25-2016 13:34

In response to laurad1

‎01-25-2016 13:34

@laurad1 Are you still experiencing trouble?

If so, you can also re-pair your tracker to your account using a computer. Click here for instructions.

Keep me posted!

Derrick | Retired Moderator, Fitbit
Best Answer