Can't read entire content of Fitbit app personal insights

[SunsetRunner]

Screenshot  

Good morning, 

I am wondering, why I can’t ready the full content of the personal hints in the Fitbit app, that are sometimes shown on the top of the dashboard. 
there is almost always a longer text and I can’t tap on it or anything, to read the full content…

Maybe someone knows and can help me with that.

thx, Lilly 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for the information provided.

Your Personal Insights should let you read the entire content of the message by tapping on it.

If you haven't done it already, please try the following:

- Log out from the Fitbit app

- Reboot your cellphone

- Log back in

I moved your post to iOS App board because it is more related to the topic.

Please let us know if you have any questions.

[Hannah333]

Hi,

I'm experiencing the same symptoms. Here's a pic that shows the cut-off personal insight:

https://imgur.com/a/UGm1O8Y

Notice the last sentence, "awesome work stayin..."

There should be a continuation of this sentence. But it's not accessible to me.

I'm not able to tap on it to expand it, and cannot view the rest of the sentence.

This is an iPhone SE, iOS 14.4.2. This is a relatively small handset, I'm wondering if that's related.

My FitBit app version is 3.42 (1052).

Uninstalling and reinstalling the app or restarting the phone doesn't seem to change it.

Is this personal insight tappable by the user on other mobile devices?

Anyway, it's not a major issue and everything is 100% fine. You can often guess the remaining text without expanding it.

Very happy with the Charge 4 so far, seeing results already.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Hannah333.

Thanks for the information provided and for following the instructions shared above. I'm glad to hear that you are very happy with your Fitbit Charge 4.

@SunsetRunner, to inform our team about this situation, please tell me what is your phone model.

I'll be waiting for your response.

[SunsetRunner]

Thx, my phone is an iPhone 11 Pro, with the software version 14.6

Best

Lilly

[EdsonFitbit]

Thanks for your response, @SunsetRunner.

I just forwarded this information to my team for further investigation. Once any update be available it will be communicated as soon as possible.

If you have any question, please let us know.

[C-7]

I also cannot read the rest of the insight message that appears daily at the top of my screen.  I would like to be able to read the entire message as they seem interesting; however, I cannot expand it or open it.  I have an iphone 11 running ios 14.6.  Please advise!  Thank you.  

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @C-7.

Thank you for the information provided.

Our team has been notified about this situation. Hope to have good news soon.

Feel free to contact us at any time.

[Temporary]

The tips which occasionally appear at the top of the screen are incomplete. For example - your highest number of steps this month is ....

How can I access the rest of the message? Tapping it does nothing?

Sorry can’t do better with my description but I don’t know what they are called.