My wife has had a Fitbit account for about five years. Last year, she got a new Fitbit, and everything was working fine. This year, she upgraded to a new iPhone and tried to set up her Fitbit account on the phone. However, her account couldn't be found.
She reached out to Fitbit's Google chat support, but they couldn't locate her account either. They repeatedly asked if she had a different email address, which she doesn't. Despite her telling them this multiple times, they insisted that without the correct email, they couldn't recover her data due to privacy regulations.
My wife pointed out that Fitbit had been sending her personal data, such as Fitbit statistics, to the email address they now claimed they couldn't find. She even sent them screenshots of these emails and questioned why Fitbit was sending personal statistics to an email address they supposedly didn't recognize. Unfortunately, they ignored this question and continued to ask for the correct email address.
From what I've seen on forums, this seems to be a common issue. How can she progress this? She doesn't want to lose five years of valuable data.
