help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't repair Alta to to iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2016 08:26

‎10-17-2016 08:26

I accidentally disconnected my Alta from my iPhone. It wasn't syncing through the app, so I tried to unpair/forget the device, but now I can't reconnect it. 

The Alta still shows up in the app (which I tried to delete and reinstall) but the app can't find it and sync.

Can someone walk me through how to do this? 

Best Answer
0 Votes
1 REPLY 1

‎10-18-2016 07:17

‎10-18-2016 07:17

Welcome to the Community @abbypadd! Let me help you setting up your Alta. First I recommend fully charging it, then perform the restart 2 or 3 times in a row. Follow the steps below in order to set it up as a new device: 

 

  1. On the Fitbit app for iOS dashboard, tap the Account tab.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes