Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[Jayep99]

I hold my breath with every update!!  It’s a wonder I have any breath left!

[CoreyMac]

The first items on the scripts for most customer facing tech support teams are at least these:

Restart the application

Reboot the device

Update the application to the latest release

Uninstall and then reinstall the application.

Generally no tech support will actually occur until these steps are taken so you can often save time waiting on Chat/Tech/Support/Email response, etc.by doing those steps first before contacting them.  Unfortunately, sometimes the poorer quality ones want to do it all again anyway because that is just how they are instructed to do it..

It currently appears from the information their tech support states that they know it is a bug and what is wrong, but they have no intention of fixing it anytime soon unless they get enough customer feed back to do so. 

All the suggestions here and elsewhere for any updates fixing it are about as useful as buying a lottery ticket for last years lottery.  However given the way the community is staffed and managed, that is apparently all they have been given to offer us so that is all you see.

[Jayep99]

so how much feedback do they need ??

[Powersource]

I am tired of getting my post deleted for complaining about this, so I went with the squeaky wheel theory and opened up a case number also.  This is my response so far :  "Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track."    Hopefully if more people call and complain they will be forced to change things.

[pitasw]

They just said to call back in a few days and let them know if I still had the issue

Sent from my iPhone

[CoreyMac]

That is similar to a response I received as well.

[CoreyMac]

They seem to need A LOT of feedback.

It could be they have a moratorium on non-critical fixes and expenses due to the Google buyout offer.

Their lack of ability and ridiculous lack of follow through could have nothing to do with technical issues.

Could just be internal business politics.  They are not in business to provide applications or fitness products or fitness services.  They, like many companies are only in business to make money.

[CoreyMac]

@pitasw  Since they know they have made no changes and have no fix planned at the moment, it floors me that they seriously think that calling back in a few days is of any benefit at all or helps in any way.

[pitasw]

There was an update released the day prior to my call so the person I spoke
to might have thought the fixes included in the update corrected the problem

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Moderator edit: personal info removed

[Sharyn1028]

This is exactly whats happening to me and I have an Iphone 11Pro Max. I am beyond frustrated. Does anyone has a solution? Pretty please lol 

[TheCheatO]

I know the latest update didn’t work. The hope was it would kick in this week on a new hustle. NOPE.

[pitasw]

In case I was asked to upgrade to the version they released the
day prior to my call. Going to the latest upgrade did not fix the problem.


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Moderator edit: personal info removed

[CoreyMac]

They always ask for you to update, but they have no information that the update addresses the specific issue, because they are not provided with that type of information as far as I know. 

As I understand it, it is only required as a part of their script they are required to follow to do their job. 

Also since the developers are telling us they know there is a problem, and they are not yet working on resolving it due to the "complexity of the issue" (their words,, not mine) , it seems unlikely it will be fixed by any update "accidentally".

You should still do the updates for other reasons, but it is also highly unlikely to help fix this specific item based on what they are saying in that they have not tried to fix it yet.  Just look at the history of the recommendations here in the forum.  Restart App, Reboot, Reinstall, Rinse, Repeat...

[aceventurafan]

The update did not fix my problem. Its still there now going on almost a year later. (Insert long sigh here)

[pitasw]

Thanks for your response

Sent from my iPad

[Batttler]

The moderators here are the same way.  They just copy and paste a script.

I understand they're in a tough position because they can't actually solve any problems.  All they can do is try to calm the users down with empty promises.

And it doesn't help their credibility when they try to control the narrative by deleting posts they don't like.  And if someone mentions that their post was deleted, then they delete that post too.

Read this message fast because it will probably be deleted soon!

[pitasw]

Didn’t realize they were deleting posts without good reason. Ie swearing, racist etc

Sent from my iPad

[Powersource]

they were deleting posts, including mine, if you mentioned giving their app a bad rating through Apple because of this problem.  Read this quick, it will get pulled down.

[CoreyMac]

It seems like we keep asking the moderators for support and they are not trained or staffed to do so.  They are not tagged as Support, but as moderators.  Maybe that is the real mistake here.  We all assume that this is a place to get help from FitBit.  Apparently it is not and that we are the ones who misunderstand.

They seem to be here only to control the narrative.  FitBit seemingly hosts this "Community" so that  they can control the information and spin on what we share.  If you notice there seems to be almost nothing the moderators have learned and shared from the developers or from support to assist us. 

I do not really know what their motivation is, but of the thousands of messages I have read here, there does not seem to be any significant "Help" in this Community except from the users and they are heavily filtered.  Sometimes for legitimate reasons, sometime not...

Based on their actions, I do not think the intent of FitBit having moderators here is to provide any technical support, but only to control the tone of the Community forums.  We are their technical support for the Community.  The moderators are just here to keep us under control.

[DrBonBon]

This is exactly my problem on both my iPhone 11 and my iPad — there was no problem with my old iPad mini 2 and iPhone 6; but since my upgrade, I can only see partial sentences in my challenges. Very frustrating.