Can't see previous stats in the Fitbit App on iPhone XR

[Fooninie]

When I open the app to sync for the day, it’s fine. When I go back to yesterday or earlier, all my stats flicker and disappear. Can someone assist me in fixing the issue?

thanks!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Fooninie.

I am sorry to hear you're unable to see your stats for the previous days in the Fitbit app. Thanks for trying to resolve this and I am here to help. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article. Please verify if your phone is up-to-date: Update your iPhone, iPad, or iPod touch.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. Sync your Fitbit and check your details.

If the issue persists, please let me know your OS for us to investigate further.

Let me know how it goes, I'll be around. 

[Catpat · Accepted solution]

Both I and my husband are seeing the same issue...we’re both running it on iPhones with iOS 13.4.1.

We’ve both rebooted our phones and the problem persists. Please advise.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Catpat.

Thank you for joining the thread and sharing that you and your husband are experiencing the same issue. I appreciate the additional details and your efforts to resolve this. Have you tried to uninstall and reinstall the app?

Looking forward to your response. 

[JMFR]

I just started having same issues. Followed the recommended steps. Also uninstalled and reinstalled the app. Problems with display of previous day stats continues.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JMFR.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. This issue has been reported to our team and we're investigating. I appreciate your patience and understanding while we work to improve your experience. 

Let me know if you have any questions.