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Can't send a message, comment on post or see profile photo

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‎09-14-2020 05:05 - last edited on ‎09-16-2020 11:56 by

‎09-14-2020 05:05 - last edited on ‎09-16-2020 11:56 by

I can’t send a message. Each time I try to is says on a red fonts “message not sent, Tao to retry” and I can’t see my photo on my profile display. I’m also having trouble commenting on people’s posts 

 

 

Moderator edit: subject for clarity 

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1 REPLY 1

‎09-16-2020 11:55

‎09-16-2020 11:55

Welcome to the Fitbit Community, @Christine.A.

 

I am sorry to hear you're having difficulty with sending a message, seeing your profile photo and commenting on posts. I am here to help. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

For more information about the Fitbit Community at What should I know about the Fitbit Community?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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