09-20-2017
12:01
- last edited on
09-21-2017
13:56
by
KateFitbit
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09-20-2017
12:01
- last edited on
09-21-2017
13:56
by
KateFitbit
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So I'm using an iPhone6 with iOS 11, and I can't re-add my Flex after removing it to try and solve some syncing issues I was having.
In the app (v2.40 (714)) I click "Account" --> "Set Up A Device" --> select "Flex" --> click "Set Up Your Fitbit Flex", and get to the "Terms of Service and Privacy Policy" screen, where hitting "next" does nothing and I'm dead in the water.
I'm at work, don't have my charger dongle, and would really like for the app to just work. Strange, I know.
thanks!
Mark
Moderator edit: title for clarity
09-21-2017
13:53
- last edited on
12-02-2024
07:42
by
MarreFitbit
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09-21-2017
13:53
- last edited on
12-02-2024
07:42
by
MarreFitbit
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@Mark00z welcome to the Community. Thanks for checking us out.
We have received a few reports of users unable to accept terms of service on iOS 11. This issue has been escalated to our engineers. Thanks very much for your report. I will continue to update as I receive more information.
Actively managing your weight? Find accountability buddies on the Manage Weight board

09-21-2017 19:47
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09-21-2017 19:47
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I was finally able to get it working today through a seemingly random sequence of resetting my Flex, rebooting my phone, and turning Bluetooth on and off.
One thing that let me accept the terms of service was going into the iPhone app with Bluetooth turned off, and it would tell me I had to turn it on to proceed...and when I turned it on and came back it would let me hit "next". Odd, but hey, whatever works.
Hope others are able to get theirs resolved as well!
09-24-2017 21:31
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09-24-2017 21:31
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Mine isn’t letting me accept the terms. Very frustrated. What am I supposed to do?
09-25-2017 19:37
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09-25-2017 19:37
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Same is happening for me very frustrating
09-28-2017 14:29
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09-28-2017 14:29
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All you have to do is make sure your Bluetooth is on and it will work. I sat for 20 minutes trying to figure out what the problem was and decided to try that and it worked immediately
09-28-2017 14:36
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09-28-2017 14:36
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Sent from my iPhone

09-30-2017 02:39
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09-30-2017 02:39
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Hi, I’m a new user of the fitbit charge 2 and can’t get agree to the terms whilst trying to set up my new device. Is the problem solved yet?
09-30-2017 02:43
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09-30-2017 02:43
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Hi, I’m a new user of the fitbit charge 2 and can’t get agree to the terms whilst trying to set up my new device. Is the problem solved yet?
10-02-2017 10:23
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10-02-2017 10:23
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I just got a Fitbit Flex 2 and am disappointed that this iOS 11 issue is still not fixed. It has been almost two weeks since the first person to realize the promblem and post something on the Fitbit webiste. Please respond to us who have not heard from you about this issue. It doesn't allow us to pair our phones and our Fitbits to track walking and excersing and I do not see another way to do that on the website. If there was another way to do it on the website, I do not believe this would be as big of a deal.
Sincerly,
Just starting out this workout thing
10-02-2017 16:01
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10-02-2017 16:01
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I talked to a customer service representative about this same issue. He had me turn Bluetooth off on my phone, then turn my phone completely off, and start it back up again. When you’re phone boots back up, turn your Bluetooth back on. It worked for me! I hope it solves the problem for you guys.
10-05-2017 20:05
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10-05-2017 20:05
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This is what solved the issue for me. Thanks

10-06-2017 09:55
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10-06-2017 09:55
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Thanks! Enabled Bluetooth to fix issue.
10-06-2017 14:58
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10-06-2017 14:58
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try switching on your bluetooth it really helps

10-06-2017 16:46
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10-06-2017 16:46
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Make sure your blue tooth is on. Per other poster I tried it and it let me through immediately.

10-09-2017 10:45
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10-09-2017 10:45
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Hi. I was also having an issue accepting the T&Cs. I turned Bluetooth on and went thru the set up again. Worked like a charm.

10-12-2017 06:39
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SunsetRunner
10-12-2017 06:39
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Enable blueooth on your phone 🙂

10-12-2017 08:38
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10-12-2017 08:38
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My Fitbit wasn’t synching, so I went to uninstall and reinstall and now it won’t let me accept terms and conditions. Tried the Bluetooth thing and it didn’t work for me. ARRRGGGHHH! What’s the point of walking if I’m not getting steps??? 😂
10-20-2017 02:50
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10-20-2017 02:50
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May i know has the problem been resolved?

10-21-2017 16:12
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10-21-2017 16:12
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I have this issue as well. Really bad experience for a relatively expensive product. It is, at this point, unusable.
