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Can't set up notifications on the Fitbit app

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‎03-11-2021 20:01 - last edited on ‎03-13-2021 04:40 by Fitbit Moderator

‎03-11-2021 20:01 - last edited on ‎03-13-2021 04:40 by Fitbit Moderator

When I click on my Versa 2 in the Fitbit app, my notifications will not allow me to select it in order to receive notifications from other apps. It’s been this way for weeks. Any suggestions? 

 

Moderator Edit: Clarified subject

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‎03-13-2021 04:37 - edited ‎10-08-2023 08:27

‎03-13-2021 04:37 - edited ‎10-08-2023 08:27

Hi there @Toodle604, welcome to the Community Forums. 

Our team has informed us that some users have experienced this situation with the Fitbit app after upgrading to version 3.39. Note our team is working to have it resolved as soon as possible. Thank you for your patience and sorry for any inconvenience this could have caused.

In the meantime I'd suggest you to try syncing your watch to make sure all your data is saved and then proceed with uninstalling and reinstalling the Fitbit app. Now, you can go ahead and try to set up your notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-13-2021 04:37 - edited ‎10-08-2023 08:27

‎03-13-2021 04:37 - edited ‎10-08-2023 08:27

Hi there @Toodle604, welcome to the Community Forums. 

Our team has informed us that some users have experienced this situation with the Fitbit app after upgrading to version 3.39. Note our team is working to have it resolved as soon as possible. Thank you for your patience and sorry for any inconvenience this could have caused.

In the meantime I'd suggest you to try syncing your watch to make sure all your data is saved and then proceed with uninstalling and reinstalling the Fitbit app. Now, you can go ahead and try to set up your notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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