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Can’t sync my Charge 3 after updating iPhone/iPad

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‎04-18-2020 11:37 - last edited on ‎04-20-2020 15:19 by

‎04-18-2020 11:37 - last edited on ‎04-20-2020 15:19 by

My charge three is not being found after updating my iPhone and iPad. I have checked the Bluetooth connection, I have the location set for always, and I have everything well charged.  What else can I do?

 

 

Moderator edit: subject for clarity

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‎04-20-2020 15:17

‎04-20-2020 15:17

Welcome to the Fitbit Community, @WendySel. I am sorry for the delayed response.

 

I am sorry to hear your Fitbit Charge 3 stopped syncing after updating your iPhone and iPad. Thanks for trying to resolve this and I am here to help you. I would like to confirm if you've followed the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

 

Please also make sure the following:

 

- Open Settings app on iPhone

- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

 Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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