12-11-2024 04:04
12-11-2024 04:04
it is happening again. I am receiving the pop-up message that I cannot sync without Internet. This happens when I try to sync from the home screen using the synchronized button. I do not have Internet and I have never had Internet in my home. I use my iPhone SE third generation running iOS 18.1.1. This is very frustrating because it happens multiple times during the day when I am trying to update my Fitbit information. I am currently running Fitbit version 4.32 and Hope this problem can be addressed again because at one time it was a regular occurrence and then apparently was Fixed. I am a blind user and I have dictated this on my iPhone and hope that you will be able to understand my ramblings.
12-11-2024 11:32
12-11-2024 11:32
Hi @Podunk ! Thank you for your report and information.
On your iPhone do you use mobile data when you are not at home, during the day ?
If so this method was used to sync your Fitbit with your Fitbit app, previously.
Mobile data is the name for Internet usage on a mobile device.
An internet connection is needed for your data to be saved into your account.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-11-2024 13:06
12-11-2024 13:06
12-11-2024 13:27
12-11-2024 13:27
@Podunk , Thank you for your reply and further info.
If possible and if it doesn't cause you much inconvenience, could you please attach a screenshot with the message on your reply.
You already provided the phone model and the OS version. With that info can our team investigate the issue with the message.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-11-2024 16:35
12-11-2024 16:35
12-12-2024 10:22
12-12-2024 10:22
@Podunk , Thank you for your reply and info. Don't worry. Please try to take the screenshots whenever possible. The Community will gladly wait for them.
We appreciate your efforts and cooperation.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.