Cancel Fitbit Premium membership

[CNCLPREM]

FITBIT Premium makes it very difficult to cancel the trial membership! I just signed up for the membership all little over a week ago and decided I would not need it, so I have been trying to cancel it the past few days, to no avail! They intentionally do this to frustrate consumers in hopes they will forget or give up and just pay for the membership! I have called and got a representative name Daniel way in South America! He question everything but did not cancel the membership. Instead he gave me a reference number and said someone would contact me. The problem is, he never asked for any of my identifying or contact information prior to giving me a reference number. When I called him out about it, he then said, “Well what is your email address.”  Since Fitbit has conniving business practices, I CANCELLED MY CARD attached to the membership!!!! Never again will I deal with Fitbit of my own accord and I am glad I decided to not get that **ahem** watch! Not worth the hassle or any more of my valuable time! 

Moderator edit: subject for clarity 

[SunsetRunner]

For anyone looking to cancel Premium, you can find instructions here in the Help pages. The way you purchased Premium will determine how to cancel. 

Other helpful tips for finding answers to your questions: 

• You can search Help by going to this page, then typing your question in the search bar. 
• You can also search the Community Forum to see how others dealt with issues. Tap Community at the top of most pages, then type your question in the search bar. 

[CNCLPREM]

again, i cancelled my card & problem is really solved! obviously i did all of the above before posting to the forum and i could care less who reports what because it we also have the option to comment via social media, google, yelp, and the media  so report all you want to sensor the truth! cancellation options should not be this difficult to do based on each consumer personal experience!!! if it is not your experience, keep moving, kick rocks, or go play in traffic - your choice! for those that do have this issue, awareness is made! reporting to my financial institution, with proof given my attempts to cancel given this hideous hidden cancellation process, and cancelling my card has definitely solved the problem! never again!!!

Moderator edit:  format

[CNCLPREM]

Screenshots & post via other social media and consumer informative sites for full transparency in the Fitbit business practices! 
Now let me see you try to sensor those complaints too! Good day! 

[SunsetRunner]

I’m nor censoring anything, @CNCLPREM . I’m just another Fitbit user. I was offering information in case anyone else was searching for the way to cancel Premium. 

[JuanFitbit]

Hi @SunsetRunner , thank you for your help and for providing the information needed. Really appreciate it! No need to get upset. 

Hello @CNCLPREM , thank you for sharing your experience and for your feedback. 

As stated on the article shared by our friend Carol-B, you can find the instructions on how to cancel your Premium subscription. How do I manage or cancel my Fitbit Premium subscription?

I've forwarded your feedback and was informed, that our team is already verifying your case. You'll receive an Email as soon as they have a resolution for your. 

I appreciate your patience until our team has reviewed your case. 

The Community will also appreciate to lower your tone, as this is a save space where users share experiences, ask for help or help others.

We really take all feedback very seriously.

Keep on stepping.