Cannot get my charge HR to sync to ipad

[Catgoodey]

I have previously had no trouble with my HR and my iPad running the iOS app and syncing but since Tuesday it will not sync. I've checked I'm running latest updates on both Fitbit and iPad. I've restarted both iPad and Fitbit as suggested by the troubleshooting guide. Still no joy. Anyone got any ideas?

[SteveH]

There does seem to be an issue with syncing on some Charge HR trackers at the moment. Fitbit have issued this troubleshooting guide:

http://help.fitbit.com/articles/en_US/Help_article/What-s-wrong-with-my-Charge-HR

[MarreFitbit]

Welcome to the Fitbit Community @Catgoodey , hope you're doing great today! Were you able to solve the issue by following @SteveH's recommendation?

Also, I was wondering, do you sync with another mobile device like an Android? If you receive call, text, or calendar notifications on your Fitbit tracker, your tracker has a Bluetooth "bond" with the mobile device that sends the notifications. This bond prevents the tracker from syncing with another mobile device or a computer.

To quickly and temporarily disable the bond, turn off Bluetooth on your mobile device. You can turn it back on later to resume syncing.

If you no longer use notifications, remove the bond:

1. Go to Settings > Bluetooth on your mobile device to to see a list of associated Bluetooth devices. This list might contain only your Fitbit tracker or also include devices like wireless speakers, headsets, etc.
2. Tap your tracker and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).

If the issue persists after checking all of this, I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation for this. 

Have a nice start of the week guys! 

[Catgoodey]

I did follow all the steps as suggested but it still didn't work until
yesterday when it started working again as randomly as it stopped.
I do use an android phone to sync too but I don't have it paired for calls
etc as it drains both batteries too much so that wouldn't have been the
issue here, but thank you for the suggestion.
So I still don't know what the issue was but things are working again and I
hadn't lost any data thankfully.
Thank you for your input x

[MarreFitbit]

It's great to know that, I'm glad to hear you're back @Catgoodey ! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!