Cannot load iOS app because my email is being used by my laptop app. How do I delete laptop app?

[judolphins76]

After being told by Fitbit that it was impossible to use my laptop to get started with my new Fitbit Inspire HR, I finally bought a new smartphone.  But when I logged into the Fitbit app on the iPhone, it said I couldn't use my email address because it is already being used...by me, of course, on my laptop.  I'm certainly not the first to make this shift - I may be the last - but there's got to be a way to do this simply. Please offer me some help!

[SteveH]

It sounds like when you installed the app on your phone you tried to set up a new fitbit account. There's no need to do this as you already set up your account on your laptop. So, instead of choosing the option to join fitbit, take the option to login with the email id and password you used on your laptop. Then you should be able to add your fitbit to your account.

[judolphins76]

SteveH- Thank you so much! That did it. I figured it had to be something
simple, but I spent more than an hour on Tuesday on type chat with a Fitbit
rep who did not know how to help me, which was very frustrating. You've
made me a happy boy today!

[judolphins76]

On the face of my new Inspire HR (it's a replacement one), I can't get it to show anything except "www.fitbit.com/setup". I downloaded the software on my iPhone, but the tracker is still inoperable.  Any suggestions?