help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot login IOS - Please check that your email and password are correct.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2016 20:13 - edited ‎09-04-2016 20:14

‎09-04-2016 20:13 - edited ‎09-04-2016 20:14

Cannot login IOS - Please check that your email and password are correct.

I have got new fitbit hr. 

Created account online.

But when I am trying login with IOS app in my Iphone I am having issues and error messages is shown as:

Please check that your email and password are correct.

 

 

PLeasseeee HELP!!!

Best Answer
0 Votes
1 REPLY 1

‎09-05-2016 13:03

‎09-05-2016 13:03

@vankiravi Welcome to the Fitbit Community! I recommend tapping on the "forgot password?" option on the login section of the app. You will receive an email with instructions to have access and create a new password. That should give you access! Smiley Very Happy

 

Try that out and let me know how it goes! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes