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Cannot open app after 2.39 update

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‎08-22-2017 10:51

‎08-22-2017 10:51

I now have blank white screen if I try to open app on my iPhone 

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‎08-30-2017 05:05

‎08-30-2017 05:05

Same issue for me since the updated.  I've just deleted the app and downloaded again and seems to be OK now (had to restart my iPhone first).

View best answer in original post

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5 REPLIES 5

‎08-22-2017 12:03

‎08-22-2017 12:03

I had the same white screen after the update.

 

So I decided to delete the app and reinstall it, but now it won't install on my iPhone 6+.  The download icon in the app store just keeps spinning, and it never starts the download.

 

Does anyone know how to get the app to re-install?

 

 

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‎08-22-2017 12:06

In response to FrankK

‎08-22-2017 12:06

Yes I've resorted to deleting the app and don't appear able to reinstall either

Sent from my iPhone
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‎08-25-2017 09:29

In response to Padge

‎08-25-2017 09:29

I was able to reinstall last night.  I don't know why -- I didn't change anything -- but now it's installed and working properly.

 

Very strange, but I'm glad it's working.

 

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‎08-30-2017 03:05

In response to FrankK

‎08-30-2017 03:05

Yes me too. I had to turn phone completely off & on, then able to reinstall so maybe a phone issue rather than a Fitbit issue. Bizarre it started just after most recent Fitbit upgrade though. 

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‎08-30-2017 05:05

‎08-30-2017 05:05

Same issue for me since the updated.  I've just deleted the app and downloaded again and seems to be OK now (had to restart my iPhone first).

Best Answer
0 Votes