Cannot post or comment in Community Feed

[Kolmanker]

So, whenever I post anything, it says “Post Failed” and when I try to repost it, it says the same thing. Whenever I comment, as soon as I post it, it goes up to the top and disappears, and there’s this thing that says “Previous Comments” and when I tap it, nothing happens. Also, it’s pretty clear that nobody else is seeing them. I’ve tried force stopping the app, signing in and out again, removing the app and installing it again, all to no avail. Thank you!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Kolmanker 

By chance are you using Mobile Track? I ask because if you don’t have a Fitbit device connected to your Fitbit account posting isn’t available.  (MobileTrack doesn't count) Can you clarify if you use Mobile Track or not? 

[LizzyFitbit]

Welcome to the forums, @Kolmanker. @SunsetRunner Thanks for stopping by.

@Kolmanker Thanks for the details provided, and every step tried on your own. Given this is an issue with the Community Feed on the Fitbit app, I went ahead to check your details and it seems you already have a case created. Because our Support team has access to your details, I'd recommend keeping an open communication with them so you can receive more information.

[Kolmanker]

Yes, I am wearing my Inspire 2 and it is connected.

[LizzyFitbit]

Hi there, @Kolmanker.

Thanks for getting back with more information. Because you already have a case created, I'd suggest keeping the communication with our team. That way you can receive more details about this situation. You can always start a new interaction with them, just click here to get connected with them via chat or phone.