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Cannot re-set up my flex

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‎04-04-2016 17:57

‎04-04-2016 17:57

I am trying to re-set up my flex and it will not work. When I click on Set Up Fitbit Flex a message box appears on the screen that says Request Failed: forbidden (403).  I have reset my flex many times. I do not know why it is saying forbidden? but I am about ready to give up.  About a month ago someone hit the "forget this flex" option in the app on my ipod and I have tried ever since then to re-attach it.  Help!!

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‎04-05-2016 05:12 - last edited on ‎11-20-2025 06:27 by Fitbit Moderator

‎04-05-2016 05:12 - last edited on ‎11-20-2025 06:27 by Fitbit Moderator

A warm welcome to our new friend @kerrabear07! Thanks for stopping by! Robot winkHey, don't give up on your tracker...try following the steps provided in this post.

I really hope this works, let me know the outcome! Man Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

View best answer in original post

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4 REPLIES 4

‎04-05-2016 05:12 - last edited on ‎11-20-2025 06:27 by Fitbit Moderator

‎04-05-2016 05:12 - last edited on ‎11-20-2025 06:27 by Fitbit Moderator

A warm welcome to our new friend @kerrabear07! Thanks for stopping by! Robot winkHey, don't give up on your tracker...try following the steps provided in this post.

I really hope this works, let me know the outcome! Man Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer

‎04-05-2016 05:14

‎04-05-2016 05:14

Welcome to the Fitbit Forums @kerrabear07! I'd start by verifying if the iPod you're using is in the compatible devices list. You should also check out if it's running the latest version of the Fitbit app.

 

Keep me posted.

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‎04-05-2016 14:01

‎04-05-2016 14:01

I got it to work! Thank you so much!
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‎04-05-2016 14:27

In response to kerrabear07

‎04-05-2016 14:27

So glad to hear about that @kerrabear07! Feel free to keep participating in the Fitbit Forums if any further question arises.

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