help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot select anything in app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2020 07:43

‎05-17-2020 07:43

App loads and syncs but I cannot select any of the data points such as steps, sleep, activities. Phone has been restarted and software is current. 

Best Answer
0 Votes
1 REPLY 1

‎05-18-2020 18:42

‎05-18-2020 18:42

Welcome to the Fitbit Community, @Calimedic19. 

 

I am sorry to hear you can't select anything in the app. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend to log out of the app and then log back in. If the issue persists, please uninstall and reinstall the app. I recommend to sync your device before doing it. 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes