Cannot skip Premium ad during set up process

[katjane]

I brought a new Fitbit so I am giving my old one to my husband.  I am trying to set it up on his phone.  He only wants if for steps so we don't want the premium however when I get to that stage in set up I cannot get past it without ordering it.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @katjane.

Thanks for bringing this to our attention, as well as your efforts during this process. This is odd as usually it should display a skip button to proceed with the next step. I understand this isn't the case and to confirm, may I know the model of your husband's phone? Also, what is the model of the Fitbit device that he is going to use?

In the meantime, I'd recommend the following steps in the given order:

1. Remove any Fitbit device from your husband's Bluetooth. If his Fitbit device appears on your phone's Bluetooth, please forget it from the list and turn off the Bluetooth connection.
2. Make sure the Fitbit app is updated on his phone.
3. Force quit the Fitbit app and reboot his phone.
4. Open the Fitbit app and try the set up process one more time.