Cant download app for iPhone?

[RBMonroe]

Tried updating app when prompted by iPhone. Update stalled so I deleted app and now cannot re-download. Tried turning phone on/off and calling customer service and nothing helped!

[DerrickS]

Hi @RBMonroe and welcome.

Out of curiosity, what type of iOS device are you using and what iOS version is your device running (ie iOS 10, iOS 9.3, etc)? 

Also are you able to download the app using this link?

Keep me posted.

[RBMonroe]

Thank you,
Rachel

Sent from my iPhone

[RBMonroe]

Hi there, thanks for responding. Nothing has worked! I even tried calling customer service and they said it wasn't a FitBit problem, yet all my other apps are working fine. I have enough storage on my phone. Any ideas?

[BrendaMink]

Download another app and check whether it is having the same problem. If the problem continues then visit the service center.

[RBMonroe]

No problems with other apps- just Fitbit. When you say service center do you mean Fitbit customer service? Because when I called they were unhelpful. Is there another option?

[RobertoME]

Hi there @RBMonroe, good to see you around and has been a few days since you posted. Were you able to download the Fitbit app?

Have you set your app store in a different location? sometimes this can caused issues at the moment to download the app. But I would like to know in case the issue persists, is giving you any error when you try to install the app?

Let me know more details, I'm sure we can find a solution in case you still need help.