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Cant open the dashboard icons on the phone app

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‎06-13-2020 03:25

‎06-13-2020 03:25

I have a Fitbit Charge 2 and I wanted to go for a run. I started the run on the phone app to track GPS, but the music wouldnt play. I therefore paused the run and closed the app by mistake, before finishing off the run on the phone app. I went back into the phone app to restart my run and get the music playing, but now i cannot open any of the dashboard apps/icons on the phone app. I am struggeling so much and needless to say, my run has not happened at all. I not check my sleep, tracking, or activity tracking or log anything now at the moment.

 

Please Help.

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5 REPLIES 5

‎06-13-2020 04:02

‎06-13-2020 04:02

I have a Versa 2 and have just been for a run , I use the Versa 2 and the app to log my run , when I got back the app had frozen and the Versa 2 synced but I am unable to get any functionality on any of the app icons 

I have logged out shut it down and rebooted my iPhone X and it is still the same 

this is becoming a more regular issue so I decided to join the community and I see I’m not the only one with this issue 

Fitbit what are you doing about it ? 

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‎06-13-2020 04:37

In response to Littlemike

‎06-13-2020 04:37

Hi If we have the same problem, I think you might have paused your run on the app and not finish it, then closed the app. You need to press and press and hold on the finish button to complete the run on the app. So its to say its maybe running in the background. Only problem is I dont know how to rectify this or close it so the dashboard apps can work again as per normal.

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‎06-14-2020 13:10

In response to CourtsDJ

‎06-14-2020 13:10

I can confirm that I had ended my run , it was not paused on my Versa 2
I was also tracking my run on the App , but was not able to end it because non of the app icons would function
Eventually after about 8 hour it started functioning, and allowing access to the icons
All during this , the app was logging my steps , heart rate etc

Sent from my iPhone
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‎08-30-2020 08:23

In response to Littlemike

‎08-30-2020 08:23

How do we fix this. I was in a run and closed Fitbit on accident, noe I can’t get into any of my icons like steps, sleep, heart rate or the exercise 

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‎08-30-2020 10:42

In response to Honeygraham2005

‎08-30-2020 10:42

It will reset after 12 at night.

Sent from my iPhone
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