Challeneg Sync

[KByrd11]

I have completed 2 challenges recently and am unable to get my Fitbit to sync my challenges. It will sync my steps and all that info with no problem, but for some reason it won't sync my challenges. Is there a special way to do that or am I missing something?

[SantiR · Accepted solution]

@KByrd11 Welcome to the Fitbit Community! Try to log out from the app, reboot your phone, and log back into the app. Also, some reason why steps are not being synced to challenges are: 

1. Steps have fully synced to Fitbit's database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You're manually logging steps. Only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You're using MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. You're in a different timezone than the challenge owner. The challenge begins and ends in the owner's timezone.

Feel free to check this post for more details about challenges. 

Try that out and let me know how it goes!