Challenge not updating will full step amount

[Lyoungqu]

I keep having a problem where I am part of a group challenge (Workweek hustle or weekend warrior) and it says the steps are up to date on the challenge but it doesn't include the full amount that it says on the individual day dashboard. This is quite disappointing that my steps are not counting! Are there any tricks to getting this solved?

[AngelaMa]

Hello @Lyoungqu welcome to the Fitbit Community! At this time only steps from your tracker count towards a challenge. That means manually logged activities and activities tracked through any third-party apps aren't included in your challenge total. Also if you track a GPS activity using your mobile device and the Fitbit app (called a MobileRun) during a challenge, be sure to bring your tracker along; as long as you have your tracker with you, those steps will count towards your challenge totals.

If you are on a different time zone than the challenge owner it might be why you see different steps on it, the challenge begins and ends in the challenge owner's timezone, so if you're in a different timezone than the challenge owner, you may notice that your challenge leaderboard stats do not always match your dashboard stats. 

Hope this helps! 🙂