Challenges and friends aren't appearing on app

[coach41]

I logged into the Fitbit App on my iPhone 11 (iOS 13.1.2) to sync my Fitbit Alta.  The stats synced fine but all my challenges from the weekend were not present.  I also could not find any way to start a new challenge.  All I saw was the premium ones.  I decided to just update the app.  Now I noticed I have no friends and the app can't sync to Facebook to get my friends list.

What the heck happened?  The app was working fine over the weekend!

Moderator edit: updated subject for clarity

[lanceaviator]

I am showing the same thing. My challenge was there this morning and now is suddenly gone and to start a new challenge it says I have to have the premium service.

[coach41]

I'm sorry this happened to you.  But glad to see I am not the only seeing this problem.

[lanceaviator]

Yes, very frustrating. Lost all my friends also. Never had this happen before. So odd.

[SunsetRunner]

Hello @coach41 and @lanceaviator 

I’m sorry your both experiencing issues (past/present challenges missing, friends list missing) I’m experiencing issues as well. This current situation has been reported. Hopefully this will be addressed quickly. Thanks you for your patience 😃

[Storker19]

Same happened to me. Been working my butt of on my challenges, and boom...gone. This app is probably the worst one I have ever used. Seems to not be able to handle Monday usage. Glad I haven’t spent money on Premium, would definitely be a waste of money if it is always going down.

[SunsetRunner · Accepted solution]

Hello again @Storker19, @coach41 and @lanceaviator 

Try logging out of your Fitbit App, force shut the app by swiping it upward, then log back on. Mine was resolved just now. 
😃 Keep me posted if this resolves your issue.

[lanceaviator]

Thanks! That fixed it.

[coach41]

The problem seems to be fixed now. 

[SunsetRunner]

Outstanding! 😃 Happy Stepping Everyone!