Challenges are not displaying step count correctly.

[JustNancy63]

I purchased a new iPhone 7Plus and my steps are not synching on the Workweek Hustle challenge.  It's more than one day behind.  Additionally, my dashboard steps from yesterday (8/2) did not synced.

I've turned the all day sync button and and off.

removed the device from my phone (have a feeling now that I should not have done this).

Nothing. . .

Please help

Moderator Edit: Clarified Subject

[MarcoGFitbit]

Hello @JustNancy63, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I'd also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.