Challenges not updating steps correctly.

[sfpf]

I’m in a weekend warrior challenge this weekend and I didn’t try to sync today until I had about 6,000 steps. My dashboard shows more than 7k steps now, but the challenge board shows only 3,000ish, and it has indeed synced. The person who challenged me is in the same time zone, and I haven’t added any activities manually. What gives?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @sfpf, I hope you're having a great day, it's a pleasure for me to welcome you to the Fitbit Community. 

I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[sfpf]

Your suggestions did not resolve my issue. My Blaze has always had live data mode enabled, and I did not use any 3rd party apps to track. In fact, to test it, I set up an additional weekend warrior challenge with just my husband, and THAT challenge correctly matched my dashboard steps for the weekend. The other challenge was behind about 2800 steps all weekend and never caught up. In the group challenge my total was 31,619, and in the challenge with just my husband and me my total was 34,740. It was like that all weekend, and I was in live data mode, and never used any gps enabled apps to track any steps. This is a major bug that needs to be fixed.

[MarcoGFitbit]

Hello @sfpf, I hope you're doing well, thanks for taking the time to reply! 

I appreciate you have already checked the recommendation provided earlier. At this moment I have escalated the issue to our engineering team. While I don't have a timeline for resolution, our team will continue to investigate these discrepancies.

Thanks you so much for your patience and understanding, if there's anything else you might want to add or if there's anything I can do for you, please feel free to reply.