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Change congratulations message if unhealthily low weight is logged

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‎08-08-2022 09:41 - last edited on ‎08-09-2022 13:18 by Fitbit Moderator

‎08-08-2022 09:41 - last edited on ‎08-09-2022 13:18 by Fitbit Moderator

Mistyped my weight today as 15.6 pounds.  Immediately got a “congratulations you lost 150 pounds!!!” email.   

of an adult says they lost 150 in a day, or ever weighs in at an unhealthily low weight, they probably should not be getting a congrats email.   Maybe a suggestion to call a medical 

professional for support instead?  Or even a, “wow!  That’s a big change.  Are you okay?”

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-08-2022 09:47 - edited ‎08-08-2022 09:48

‎08-08-2022 09:47 - edited ‎08-08-2022 09:48

🤣omg thanks for the laugh @Brandy-B,! I would agree it would be extremely unhealthy. 

With that said you can certainly delete the weight that you logged incorrectly. But if you want to deleted the outrageous 150 pound loss badge you will have to contact Fitbit Customer Service and ask them to remove it from your account. 

Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

 

😉 I hope this helps. Let me know

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‎08-09-2022 13:25

In response to SunsetRunner

‎08-09-2022 13:25

Welcome to the Community, @Brandy-B. @SunsetRunner Thanks for your great help!

 

@Brandy-B Thanks for bringing this to our attention. I totally understand where you're coming from and appreciate your feedback about the message you got along with the incorrect badge. Every suggestion is always welcome, and for this reason I'd encourage you to share this idea in the Feature Suggestions board so our developers can take it into consideration for improvements. To learn more about this board, see our FAQs.

 

Additionally, as our friend mentioned, please try contacting our Support team so they can help you with the incorrect badge earned on your Fitbit account. You can also support this other idea by adding your vote as the more votes an idea receives, the better chance it has of getting the attention of the developers.

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