Charge 2 not notifying of calls or text messages

[megsmyk8]

Hi there, my charge 2 has stopped notifying me of when I get a text or a call. I've tried to reset it and also disconnected the connection with my phone and reconnected it by blue tooth again and still nothing... now what do i do

[AlejandraFitbit]

A warm welcome to the Community @megsmyk8 and thanks for troubleshooting this inconvenience by yourself. In this case, I recommend following @he instructions provided in the My Tracker isn't receiving notifications (iOS Fitbit app) post.

I hope this helps, let me know the outcome. 

[Kat.Turner1975]

I am in the same boat.  No notification of calls/texts or reminders to move. I have gone through all of the recomended steps to no avail.  Yes my fitbit has the notifications turned on. . . . is there anything else that can be done?  This device is under 2 months old.  Thank you.

[DerrickS]

@Kat.Turner1975 @megsmyk8. Please note that you won’t receive text notifications if you have an open conversation on your phone since there isn’t a push notification.

Also, make sure that you have notifications turned on in your iOS settings. This can be done if you tap Settings > Notifications > phone/messages/calendar > and toggle ‘Allow Notifications’ on.

Lastly, if the problem persists, I'd then recommend using the troubleshooting steps mentioned here.

Hope this helps!

[zoezi]

My Fitbit charge 2 is not notifying text and calls and the Bluetooth is on

[MarcoGFitbit]

Hello @zoezi, thanks for joining us, it's great to have you on board! 

If your Charge 2 is still not receiving notifications, please check if the "Do Not Disturb" mode hasn't been enabled. To do this, go to the clock face on your tracker, then press and hold the button for 2 seconds, a vibration and a message on the tracker will indicate you that Notifications have been turned on or off. Make sure they're on and in case you're still not receiving them, please try the troubleshooting steps @DerrickS mentioned in his post earlier.

I hope this can be helpful, in case you need anything else, please keep me posted! 

[sherD]

Thank you Marco. That's exactly what my problem was. Not sure how notifications got turned off but glad it was an easy fix.

[MarcoGFitbit]

Hello @sherD, I hope you're having a great day! 

Thanks for taking the time to update me, I'm very glad your tracker is now able to receive Notifications. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Additionally, if there's anything else I can do for you, please feel free to reply. Happy stepping! 

[Cdriskett]

Thank you !

[Mrs57]

That was exactly it.  Not sure how I turned it off. Thank you. 

[MarcoGFitbit]

Hello @Mrs57 and @Cdriskett, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I'm very glad your issue has now been resolved, if there's anything else I can help you with, don't hesitate to reply, I'll be happy to help. 

[jhlyons2000]

Perfect answer! That was my problem too. Must get activated because it is the first screen. Wonder why it it didn't get turned back on by accident. No matter, its fixed!

[MarcoGFitbit]

Hello @jhlyons2000, have a warm welcome to the Fitbit Community, I'm very glad your issue has been resolved by pressing down the button on the side of your tracker. Sometimes Notifications get turned off by accident through here. 

Nevertheless, I'm very happy your issue has now been resolved. If there's anything else I can do for you in the future please feel free to reply or make a new post in the Community, we'll be happy to help you. 

[bkwells2003]

Thank you!  This worked!

[MarcoGFitbit]

Hello @bkwells2003, I hope you're having a great day, welcome to the Fitbit Community! 

I appreciate your participation in the forums and I'm very glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Cbax221]

This happened to me as well.  I ended up pushing the battery sign in the upper left corner.  Scrolled down to menu items.  This opens up a screen for notifications.  Press the notifications you want.  I’m up and working now after that.  Yay 😀 

[Karzlo]

Yes!! This fixed it for me. Thanks so much.