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Charge 2 not syncing after latest app update.

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‎05-08-2018 15:25 - last edited on ‎05-09-2018 07:46 by Moderator Alum

‎05-08-2018 15:25 - last edited on ‎05-09-2018 07:46 by Moderator Alum

Hi,

notice that latest update does not allow me to detect my charge 2. I am using iPhone 7. All the way before the update it is working fine able to detect my charge 2. My Bluetooth is working as I try connect using Bluetooth to other device it wotk well . Only recently this few week the at first detect charge 2 had gone from the connect list . And search it do seem To be able to find the change 2 device 

 

Moderator Edit: Clarified Subject.

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‎05-09-2018 07:48

‎05-09-2018 07:48

Hello @Jen_Ella, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention and for letting e know the troubleshooting steps you've tried so far. Please note that your Fitbit device will not sync nor pair through the Bluetooth on your phone, it uses the Fitbit app to perform these operations. Have you  restarted your Charge 2 and your phone already? If so, I would like to suggest you to check the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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