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Charge 2 not syncing correctly with iPhone.

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‎02-15-2019 07:28 - last edited on ‎02-16-2019 07:24 by Moderator Alum

‎02-15-2019 07:28 - last edited on ‎02-16-2019 07:24 by Moderator Alum

My charge 2 wasn't syncing with my IOS phone. My software is up to date. I got it to sync but not all data transferred. How can I fix this? The hourly step count didn't sync correctly, no updates since the reset.

 

Moderator Edit: Clarified Subject.

 

 

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‎02-16-2019 07:29

‎02-16-2019 07:29

Hello @drwaldo7, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which other data are you missing other than the Hourly Activity? Our team is currently aware of an issue that's preventing the app from showing the correct information on this tile, so it will be very helpful if you could let us know if other tiles are affected. 

 

In the meantime, restart your device and your phone and try to sync again. Let us know how it goes! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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