help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with Fitbit app on iOS 10.2.1

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2017 06:19 - last edited on ‎03-14-2017 05:38 by Moderator Alum

‎03-13-2017 06:19 - last edited on ‎03-14-2017 05:38 by Moderator Alum

Now I'm not syncing with my iPad either because of this iOS software update.  Can anyone from Fitbit help?  It seems like the Charge 2 is no longer compatible with the new iOS.  Unless there is some other solution?  Really really appreciate any help that anyone can offer!

 

Moderator Edit: Clarified Subject / Content.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-14-2017 05:36

‎03-14-2017 05:36

Hello @ChristineGerman, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

With which devices are you trying to sync your tracker other than your iPad? When did you started experiencing this issue? Please remember that your Charge 2 can sync with various devices. However, if you have set up Notifications on your Charge 2, the tracker will form a bond with the device sending the notifications and that will prevent the tracker from syncing with any other. 

 

In this particular case I would like to suggest the following:

  1. Make sure you're running the latest version of the Fitbit app, you can check if you have updated the app by going to the App Store > Updates tab. 
  2. Go to the Bluetooth settings of any device that has synced with your Charge 2, check if the tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  3. Restart your Charge 2
  4. Restart your devices (iPad, iPhone, other mobile devices used to sync the tracker)
  5. Try to sync once again. 

If that doesn't do the trick, let's try to add your tracker as a new device to reset the connection between your devices and the tracker. Don't worry, this won't remove any of the information stored in your account so far.

 

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-14-2017 05:36

‎03-14-2017 05:36

Hello @ChristineGerman, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

With which devices are you trying to sync your tracker other than your iPad? When did you started experiencing this issue? Please remember that your Charge 2 can sync with various devices. However, if you have set up Notifications on your Charge 2, the tracker will form a bond with the device sending the notifications and that will prevent the tracker from syncing with any other. 

 

In this particular case I would like to suggest the following:

  1. Make sure you're running the latest version of the Fitbit app, you can check if you have updated the app by going to the App Store > Updates tab. 
  2. Go to the Bluetooth settings of any device that has synced with your Charge 2, check if the tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  3. Restart your Charge 2
  4. Restart your devices (iPad, iPhone, other mobile devices used to sync the tracker)
  5. Try to sync once again. 

If that doesn't do the trick, let's try to add your tracker as a new device to reset the connection between your devices and the tracker. Don't worry, this won't remove any of the information stored in your account so far.

 

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎03-15-2017 09:20

In response to MarcoGFitbit

‎03-15-2017 09:20

Thank you so much!  That was the whole problem that i had synced it to my iPad when my phone wasn't working and I didn't realize it couldn't sync with both.  So happy thank you!

Best Answer
0 Votes