Charge 2 not syncing with iPhone 7

[PhotoBrian1224]

My Charge 2 was working fine and syncing with my iPhone 7 until last night. Now it is tells by me it is connected, but when I pull down to sync it snaps back up and does nothing to sync

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @PhotoBrian1224, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. At this moment I would like to suggest you to go to your phone Bluetooth settings and check if your Charge 2 is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, go back to the app and attempt to sync again. 

If this does not resolve the issue, my best recommendation would be setting up your tracker as a new device to reset the connection between the phone and your Charge 2. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Celebrianelf]

I have tried setting my Charge 2 up as a new device but it will not find my charge 2

[MarcoGFitbit]

Hello @Celebrianelf, thanks for joining the conversation, have a warm welcome to the Fitbit Community! 

Thanks for letting me know you have already tried to set up your Charge 2. At this moment I would like to suggest you to check the following points before attempting to set it up again:

1. Make sure you have a strong WiFi signal
2. Make sure there are no other Bluetooth devices around that might interfere
3. Restart your Charge 2, then leave it plugged in and charging.
4. Restart your phone.

After performing these steps, please try to set up your tracker once again:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue

I hope this helps, give it a try and let me know the outcome! 

[Celebrianelf]

Hi,
I was on live chat with tech support last night. My Fitbit refuses to
cooperate. As it is still under warranty they are sending me a new pebble.

Thank you,

Stephanie
--
Sent from Gmail Mobile

[MarcoGFitbit]

Hello @Celebrianelf, I hope you're doing well, I really appreciate you have taken the time to reply to me and let me know the resolution provided by our Support Team, I'm really glad you're getting a new tracker.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[khb711]

I tried reinstalling the Fitbit but I get to the screen titled "not workin?" and it says "searching" at the bottom of the app on my phone & the wheel is just spinning

[MarcoGFitbit]

Hello @khb711, thanks for joining the conversation, it's always a pleasure to welcome new members to the Fitbit Community. 

Thanks for sharing your experience while trying to set up your Fitbit device back to your account. At this moment, if you haven't done it yet, please try the following before setting up your device again:

1. Restart your Fitbit device and leave it plugged in and charging.
2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
3. Restart your phone
4. Turn Bluetooth off for 15 seconds, then turn it back on. 
5. Make sure there are no other Bluetooth devices around that might interfere with the setup process.

After checking these points, try to set up your device again:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome!