Charge 2 stopped syncing

[NinaMS15]

Not sure if anyone else has the same problem, Fitbit app not syncing since 15/10/20 contacted help chat they said they would get back to me but haven’t.  My charge 2 is working fine but just is not syncing. Can anyone help?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @NinaMS15, it's nice to see you again in our Community Forums. 

I am sorry to hear your Charge 2 tracker stopped syncing. Thanks for trying to resolve this and contacting our Support team about this, I am glad to assist you. Since you've been in touch with our Support team, I recommend to continue working with them as they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

You can confirm the troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

By the way, I've moved your post to iOS App board so we can keep our forums organized.

Let me know if you have any questions.

[tgodfrey]

Same issue. Mine stopped syncing yesterday but Fitbit charge is still working.

[LiliyaFitbit]

Welcome to the Fitbit Community, @tgodfrey.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend doing the following:

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone.
6. Restart your Fitbit with the steps from this help article.
7. Open the Fitbit app and try to sync the tracker. 

For complete troubleshooting instructions, see Why won't my Fitbit device sync? 

Let me know how it goes.