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Charge 2 taking a long time to sync.

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‎10-19-2017 08:36 - last edited on ‎10-21-2017 05:01 by Moderator Alum

‎10-19-2017 08:36 - last edited on ‎10-21-2017 05:01 by Moderator Alum

Received new Fitbit Charge 2 yesterday and successfully set it up with my iPhone 6s and achieved a successful synch.  Today, my iPhone has been trying to “synch” with my Fitbit Charge 2 for 2 hours and its “stuck” in the syncing cycle.  What’s wrong?  Why is it doing this?   How do I fix?  Thanks. 

 

Moderator Edit: Clarified Subject.

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‎10-21-2017 05:16

‎10-21-2017 05:16

Hello @DrMWalls, I hope you're doing well, it's nice to see you around. Smiley Happy

 

If your Charge 2 is taking a long time to sync please try to restart it, also restart your phone and the Bluetooth on your phone by going to Settings > Bluetooth. Don't turn off Bluetooth from the Control Center as it will only disconnect you from the current device instead of restart it. 

 

Additionally when syncing, please make sure you have a strong WiFi signal and that there are no other Bluetooth devices that might interfere with the syncing process. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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