10-14-2019 10:11
10-14-2019 10:11
Updated fitbit app, turned watch & phone on & off, bluetooth on/off but watch will not recognise the fitbit, will not sync!
Answered! Go to the Best Answer.
10-14-2019 11:19
10-14-2019 11:19
hello and welcome @CeeBeeIce
I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. completely uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. now try to sync
Doing this will give you the cleanest install and should repair your syncing time issues.
😃 Please do let me know if this provided you with the best answer to your syncing issue.
10-14-2019 11:19
10-14-2019 11:19
hello and welcome @CeeBeeIce
I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. completely uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. now try to sync
Doing this will give you the cleanest install and should repair your syncing time issues.
😃 Please do let me know if this provided you with the best answer to your syncing issue.