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Charge 2 won’t connect to new iPhone.

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‎05-16-2020 18:47

‎05-16-2020 18:47

I got a new iPhone XS and now my Fitbit charge 2 wont connect. I have deleted it from the account, deleted and reinstalled the app, turned Bluetooth on and off. Nothing happens to connect it. 

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‎05-17-2020 00:49

‎05-17-2020 00:49

Hi, and welcome to the Community!

 

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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