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Charge 2 won’t pair; iPhone won’t log in

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‎02-06-2018 15:22

‎02-06-2018 15:22

I just got my Charge 2 for Christmas. My Fitbit has been synching inconsistently at best. It completely stopped trying on Friday. I’ve tried resetting it, turning my blue tooth and WiFi off and on, then logging off the app. When I tried to log back on I kept getting an error message. I uninstalled then reinstalled to no avail. I am still getting the error message “Oops something went wrong. Please try again. The operation could not be completed. (NetworkbitK-it.HTTPError error 1).”

 

I’ve seen it mentioned that I should turn off WiFi and use data. I am overseas and that is not an option for me. Please advise.

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2 REPLIES 2

‎02-06-2018 23:43

‎02-06-2018 23:43

I don’t know how to delete this but I was able to log in this morning 🙂

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‎02-07-2018 06:14

In response to RShutts

‎02-07-2018 06:14

Hello @RShutts, welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

I'm very glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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