Text notifications not working on Charge 2.

[clancaster]

When I first got my Charge 2 the notifications was working. Now the only notification I receive is calls. I had an Alta and I didn't have any problems with it, but this Charge 2... 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @clancaster, thanks for joining us, it's great to have you on board. 

It seems very odd that your tracker is receiving call notifications but not text ones. I would like to suggest going to the Settings on your new phone then tap on Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show in Notification Center
• Show on Lock Screen.

Additionally, make sure Notifications are on on your Charge 2 by pressing the button on the side for 2 seconds while on the clock face. A vibration and a message will let you know if Notifications have been turned on or off.

If this is not the case, let's restart Notifications on the device:

1. Go to the Bluetooth devices on your phone and check if Charge 2 is on the list of paired devices. If it is, tap on it and select Forget Device. 
2. Restart your Charge 2
3. Restart your phone
4. Open the Fitbit app, tap on Account > Charge 2 > Notifications and enable them once again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else!