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Charge 2

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‎10-07-2019 02:33

‎10-07-2019 02:33

My charger 2 has stop showing the new sleep pattern since August it’s two year s old work well till then have move it on different hands reset it was going to buy the new one but not sure had a Fitbit since the flex 

Dora bowler
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5 REPLIES 5

‎10-07-2019 07:10

‎10-07-2019 07:10

Hello @bowler58 

If I understand your question correctly (forgive me if I don’t) but I think your saying that since August you have not seen your sleep log. I’m wondering if your sleep tile is not enabled so you can view it. Let’s check. Try this:

open your Fitbit app

tap the word “Discover” in the bottom left corner

tap Health & Fitness Stats

Look for Sleep tile and see if there is a green check mark on it

If no green check mark is on it Then tap the sleep tile

now tap “Add To Today”

****This will pop you back to the main Fitbit app page. Look through your current challenges and you should see your sleep tile now. Just tap the sleep tile and you should now see your sleep log.

 

😃 I do hope this answers your question. Please let me know.

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‎10-07-2019 07:55

In response to SunsetRunner

‎10-07-2019 07:55

I have just doubled check and yes it’s green and touch to open takes me to sleep sages and there’s what I see in the morning s no new sleep pattern like there was before August just the old sleep pattern 

Dora bowler
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‎10-07-2019 08:16

In response to bowler58

‎10-07-2019 08:16

Hello again @bowler58 

So you have not received any sleep report since August? Or may it be that it looks “different to you? I mention that because the Sleep monitoring has changed somewhat and now even gives you a sleep score. Maybe the confusion is that it just looks very different for you since this change to the new way around the time period your asking about. Here is the information about the new sleep score monitoring here: https://help.fitbit.com/articles/en_US/Help_article/2439/?q=Sleep+log&l=en_US&fs=Search&pn=1 Reading this might help as well: https://help.fitbit.com/articles/en_US/Help_article/1314/?q=Sleep+log&l=en_US&fs=Search&pn=1

 

😉 Did this provide you with the answer you were seeking?

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‎10-07-2019 08:18

In response to SunsetRunner

‎10-07-2019 08:18

That’s the think I have been getting the one so know it’s set out different 

Dora bowler
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‎10-07-2019 08:33 - edited ‎10-07-2019 08:53

In response to bowler58

‎10-07-2019 08:33 - edited ‎10-07-2019 08:53

Hello again @bowler58 

So have I answered you question and provided you a resolution to your issue? If so could you kindly tap the “best answer” under the post I gave you the information that helped you? It really helps other individuals who come to the Fitbit community seeking answers to issues similar to the one you had. Thanks 😉

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