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Charge 3 can’t sync to iPhone 6 Plus using iOS 12.4.7

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‎05-25-2020 00:13 - last edited on ‎05-27-2020 15:28 by

‎05-25-2020 00:13 - last edited on ‎05-27-2020 15:28 by

Noticed no sleep data on Fitbit app and tried to re-sync but couldn’t - removed it from Bluetooth list but can’t get it back on - after at last getting a code to come up to pair it , it still won’t sync. Nor show up on Bluetooth list of devices - iOS was recently updated but not. 13 that you say has problems - no idea what else to do - I’ve deleted and added the Fitbit app to my phone and a few times as well as shutting the Fitbit several times too  - HELP !!

 

 

Moderator edit: subject for clarity

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‎05-27-2020 15:27

‎05-27-2020 15:27

Welcome to the Fitbit Community, @Soapy1458. I am sorry for the delayed response.

 

I am sorry to hear about the syncing difficulty you're experiencing with your Charge 3. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I appreciate the additional details and would like to confirm that the issue with iOS 13.5 has been resolved now. I recommend verifying that you don't have any pending Fitbit app update: How do I update the Fitbit app?

 

I also recommend confirming the complete troubleshooting steps at Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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