Charge 3 disconnecting from Bluetooth constantly.

[Archiedott]

Hi - my Charge 3 keeps losing connectivity with my iPhone. It did this with my previous phone and I have changed it within the last month. It initially paired and worked for a while and then loses connection again. I have switched the phone off, reinstalled the app, re-synced the phone and turned bluetooth on and off so many times that I am now getting very frustrated. My original Charge 3 had the same problem and Currys replaced it and it seemed to solve the problem for a while. Bluetooth will show that it is connected and then I come out of settings and a couple of minutes later, it shows as no longer connected. Please help as I am considering returning this one too.

Moderator Edit: Clarified Subject.

[Cathywo]

I can try that...


Sent from my iPad

[Lala641]

I almost always leave the Fitbit app open- all day and night. Once in a
while I close it by mistake, but the problem with syncing happens when it’s
open.

[Cherita52]

So frustrating as this happens multiple times a day.  Worse since last update which introduced features but not a fix for this issue.  Multiple forums regarding this but nothing that offers a solution.  Been a loyal fitbit user since the first device came out in 2014.  About to order an Apple watch and say bye to Fitbit.

[LorettaMS]

I’m still extremely frustrated by Fitbit lack of response.

getting ready to tweet this thread.

[TheDahl]

Since I have been leaving the app running all the time on my phone I have not disconnected. The notifications has to be turned on in your phone app.

Sent from my iPhone

[ALynnDaniel]

The problem of the Charge 3 not staying synched with an iPhone seems to continue.  I have the latest firmware update on the Charge 3.  The iPhone is updated to the latest software.  I have to restore the pairing 2-4 times a day.  Sounds like there is a flaw in the latest firmware update.  

[emijblue]

I am also having this issue for the second time. The time before I was sent a replacement Charge 3 when I sent my other one back. The new one was working well and then within the last two weeks the device keeps losing the pairing with my iPhone 11 Pro. I have tried restarting my phone, restarting my Charge 3 & restarting my phone and turning the Bluetooth off and on. 

[TheDahl]

I have the iphone 8 and I had a lot of issues with the fitbit charge 3
disconnecting from my phone. Once I figured out that the notifications in
the settings had to be on and sounds, badges, notification grouping on
automatic, show preview always default, banner type temporary and never turn
off the app on your phone. It doesn't use a lot of the battery. My fitbit
stayed synced. Even if I accidentally turn it off, it will come right back
on if I re-open the app.

[emijblue]

I have that setting turned on but the syncing is still spotty, but the app would sync best if I went somewhere with 3 or 4 bars. At home I only get 1 or 2 bars. It is still annoying because that shouldn’t matter. Even at 3 or 4 bars the app syncing will fail. Sometimes closing and reopening the app will work, but other times I have to shutoff my phone, wait several seconds and then turn the phone back on, but even that is not always a sure fix.

Sent from my iPhone

[ALynnDaniel]

I have updated the firmware, the app, and the iPhone is up-to-date.  Nothing seems to works.  Fitbit tech support seems to be of little help.

[HMS77]

I got my charge 3 in October and it worked perfectly until recently.  Now it disconnects from Blue Tooth ALL THE TIME.  It's annoying because I grew to rely on the reminders on my calendar coming through on my watch and now they don't.  It was the sole reason I started wearing the watch all the time rather than just when exercising.  Now it disconnects every single day.  I might as well stop wearing it.

[ALynnDaniel]

The Fitbit Facebook finally provided a solution that is working. Below are the instructions I received

Thanks for the update. Please try to factory reset your Fitbit Charge 3. Note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. To factory reset your device, please follow the steps at this link: https://help.fitbit.com/articles/en_US/Help_article/2216.htm.

Get Outlook for iOS

[HMS77]

Thank you!

[hmulroy]

on the app on my iphone I see the Charge 3, then Sync Now is in teal. there is no All-day Sync showing

[Rich_Laue]

The option to turn off all day sync has been removed. 

[RichG]

It's 05-14-2021 -- MORE THAN TWO YEARS LATER -- and this issue still occurs. This is a development that appeared only last week.  It is a several-times-a-day occurrence.  I bought my Charge 3 in April 2018, and this issue (along with the impossibility of reading the display -- which is totally blank or so light you cannot read the time or stats) has been occurring since the year started. I guess there is a lifespan of 2 years or less for this fitness device. Seems there's no recourse but to buy a new fitness device. For me, it certainly will not be from Fitbit.

[BlkNGld]

I'm having the exact same issue.   Seems like an update was pushed out before its time.