Charge 3 disconnects from GPS and phone when App is running in background or screen is locked

[Larib]

Chahrge 3 disconnects from GPS after upgrading iPhone to V 13.4. The GPS and iPhone is connecting when the activity is started only if the iPhohne has the Fitbit app active and open. When the app is in background or the iPhone is locked, then the Charge 3 disconnects from the iPhone. When the app is opened or active then the Charge 3 is re-connecting to the phone. When phone locks again, the tracker disconnects again.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Larib, thanks for stopping by. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I appreciate your participation in the Forums and for sharing your experience with us. I was wondering if you have restarted your Charge 3 after the update? Have you restarted your phone as well? If you have, I would like to suggest you the following:

1. Go to your phone Settings > Fitbit and make sure that Location has been set up to Always. 
2. Before you start a GPS activity, open the Fitbit app. 
3. Once open, start the activity from your tracker and wait for it to connect. Do not force-quit the app, as it should be running in the background. 

For additional information about the GPS, please see: Why isn't GPS working on my Fitbit device?

I've moved your post to iOS App as there are more chances to get related replies here.

Give this a try and let me know the outcome, I'll be waiting to hear from you. 😉

[Larib]

Hi

Thanks for your answer.
Yes I have done all of it. Finally I got it working.
I did the following
Restarted the Charge 3 (no progress)
Restart Charge 3 with an other charger (No progress)
Removed Charge 3
Added the Charge 3 (No progress)
Restarted Charge 3 and now it works.

The option use Position has ben set to always all the time.
As you say the App must be run in background all the time to have it
working.

Regards Gunnar



Moderator edit: removed personal information

[MarreFitbit]

Thanks for the update @Larib! I'm glad to hear that you got it working as expected. 😉 I appreciate you've shared the steps that did the trick, they will be of help to others who may experience the same situation. 

Feel free to contact us back if you need further assistance, it'll be a pleasure to help you. 

[Patelp13]

Good morning

i have had the same issue and the only solution so far has been to keep the phone On by running Another gps app at the same time.

i have followed all the steps and have not had any luck.

please advise