help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 keeps losing Bluetooth connection

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2020 09:49 - last edited on ‎12-09-2020 14:00 by

‎12-07-2020 09:49 - last edited on ‎12-09-2020 14:00 by

After performing ALL the troubleshooting available and recommended by Fitbit support the device is not showing into my Bluetooth devices, if I reboot both iPhone XS Max and the Fitbit it recognizes the device but then the connection is lost again, this started around 2 weeks ago, I have a case already but there is nothing else that I can do, need more help with this since my device was working just fine and suddenly started to failed!

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-09-2020 13:59 - edited ‎12-09-2020 14:02

‎12-09-2020 13:59 - edited ‎12-09-2020 14:02

Welcome to the Fitbit Community, @MaferSego.

 

I understand how you are feeling about the issue you're experiencing with your Charge 3. Thank you for your efforts to resolve this and working with our Support team. I know they will be glad to help you out and provide a solution. Please continue the communication via email since they have already all the details and special tools to continue assisting you. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes