Charge 3 not connecting with phone.

[Sooz13]

I have read all the comments, My Fitbit 3 keeps saying on my Apple phone Connection Unsuccessful, Make sure "Charge 3" is turned on and in range.  It was connected last night after I said forget this device and back to square one.  I'm over it! How many times can you reboot both phone and watch.  Not Happy 😞

Moderator Edit: Clarified Subject.

[lajmoran]

Yes, they have helped me, repeatedly. That is the issue. There is always another issue. My fitbit is syncing frequently but not always. Now I am having another issue. When I go out for a run and use the GPS tracker it doesn't shut off when I finish. I have to reboot my watch to get the GPS to shut off. Fitbit 3 is a major disappointment. I am to the point if there are anymore issues I will be requesting a FREE upgrade or my money back.

My fitbit is on automatic update so this should never be an issue.

[BT4045]

I just ordered an iwatch. Done with Fitbit. Sad that they do not work like they used to

Sent from my iPhone

[disneyeyes]

I got mine same time screen went out at 1 year they replaced it,now have same bluetooth problem as you.

[Kdder]

I've done all these things for my mother in laws Charge 3 and it will no longer connect to her phone. Went so far as to completely uninstall the fitbit app and reinstall. I've done all the things in this order, then in different order. Nothing will get it working and it's been going on for over a month now. We just got her Charge 3 at Christmas for her. The time will jump ahead sometimes, and sometimes her steps wont even roll over. It was connecting before sometimes once every week or so, but now it will not 

[Jillianaponte77]

Yes I did contact but still is not working!

Sent from my iPad

[BT4045]

My issues were never resolved nor did anyone try to help

Sent from my iPhone

[julzrl]

I have to continually do this reset over and over. Never had trouble with the charge 2. The charge 3 is an epic fail-loved fitbit for years, not very disappointed. No reason this can't be fixed with an upgrade.

[Bllib]

I have made some changes on my Charge 3 - went to "Edit" and removed - Exercise - Weight - Water - Food (Female Health was already removed) so that all that's remaining is - Steps - BPM and Steps per Hour.  With this smaller screen the Charge 3 is "self-syncing" when I open the app.  I used to have to scroll down on the page to initiate the syncing.  Not sure why it's working better this way but it is.

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

@lajmoran thank you for working with our Support team regarding the issues you're experiencing. 

I could see that you got in touch with our Support team about the GPS issue and that they were able to assist you. Thank you for your time and feedback. Our team is always working on our products and services, and your comments are always welcome. 

@BT4045 @disneyeyes I definitely understand how you feel and appreciate your feedback. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@Jillianaponte77 I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

@julzrl thank you for sharing your experience and feedback since this helps us to keep improving. You can also find more information on how to resolve the syncing issue with Charge 3 in this post.

@Bllib thank you so much for sharing the solution that helped you to get the issue resolved. 

@Kdder I appreciate your participation in this thread and sharing that your mother-in-law's Charge 3 no longer connects to her phone. Thank you for your troubleshooting efforts, I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? If the issue persists, please provide your mother-in-law's phone model and OS version. I will be glad to assist you further. 

Looking forward to hearing back from you.

[Gde]

Mine does the same thing and I bought it last Oct. Worked great and then began buzzing frequently prior to stopping syncing and now won't pair to bluetooth. I have restarted more times than I can count and restarted phone and fitbit, plus deleted and redownloaded app, checked I have current updates on phone. I have literally, spent 5-6 hours at various times throughout day trying to get it to work. I have seen others have this problem and comment they don't last...now I know.

[Gde]

My charge 3 is about 10 months old, so they told me I can't exchange, even though it says it has a 1 yr warranty. When I did chat we were able to get it to connect to husbands phone bu that only lasted 24 hrs and then it would't connect to his. Good luck! Hope the next one works for you.

Update:

I was told that this problem is not covered under the 1 yr warranty. Thats a big reason I bought it, I thought, well I have 1 yr warranty, maybe all the bad reviews were a certain issue.

Moderator edit: merged replies

[Unhappyuser3]

I finally gave up and bought the Apple Watch.  I need to charge it more often but at least it sincs and does need to be rebooted all the time

[Gde]

I’m going to do as you did. I spend more time trying to get the charge 3 to work-could have rode my bike 50 miles:(

Sent from my iPhone

[Julie443]

So sick of doing this several times per day. Often I just give up and try later. 😕

Very annoying! Looking to get a new watch. Won’t be Fitbit. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gde @Julie443 @Unhappyuser3.

@Gde Thank you for joining the thread and sharing your experience with your device. I appreciate your efforts to resolve this and working with our Support team regarding this matter. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. Thank you so much for your feedback as it helps us to keep improving.

@Unhappyuser3 Thank you for your feedback. I respect your decision and wish you the best of luck with your health and wellness goals.

@Julie443 I am sorry to hear you are going through this situation with your device. I understand how you are feeling and appreciate your troubleshooting efforts. I would like to confirm if you've followed the complete instructions from this help article? 

Looking forward to hearing back from you.

[Jillianaponte77]

Me too and it won’t be a fit bit

[BT4045]

I bought an iwatch and love it!

Sent from my iPhone

[Jillianaponte77]

Thank you so much for the tip😊

[Guttorp]

I have tried all combinations of reboot phone with and without Bluetooth on, rebooting the Fitbit, deep reboot of the Fitbit, removing the device and readding it to the app.. Over the last month or so it has needed recharging every other day instead of every 4-5 days before. Today nothing shows on the display. The app says We found your tracker!, and then gets stuck on connecting to the tracker/

[Domino72]

I am having this exact problem. Just spent hours trying all the various suggestions. 

"The app says We found your tracker!, and then gets stuck on connecting to the tracker/"

• IOS14.0.1 (latest version)
• iPhone 11 Pro
• Fitbit App uninstalled and reinstalled from AppStore today so it's the latest version.
• Charge 3 is fully charged, phone is fully charged

I also then installed the Fitbit app on my Windows 10 Dell XPS 13 (software up to date), logged in, turned off Bluetooth on my phone and tried to connect. Got the same result. Multiple resets and restarts of all devices.  The Charge 3 just will not pair anymore.