Charge 3 not connecting

[Ann1111]

Updated iOS on my iPad on Sunday and charge 3 has lost all connection. Deleted app, signed out numerous times, still not working

[Odyssey13]

Hi @Ann1111  

here is something a moderator posted:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[Ann1111]

Why do you think my phone and iPad are not compatible, iPad is Apple and
phone is iPhone 7plus, both were updated to 13.4.1 on Saturday and both
stopped connecting with my Fitbit charge 3 at the same time. Regards, Ann

[Odyssey13]

@Ann1111  I didn't know which version of the phone or iPad that you had. Many times a person posts and discovers their phone isn't compatible. I use Android and one of my phones is no longer compatible, as it's much older.